Politique d’expédition

Shipping Policy

1. Scope of Policy

This Shipping Policy outlines the rules governing the shipping, delivery, and handling of all orders placed through www.lebabana.com. . By placing an order, customers agree to comply fully with this policy.

2. Shipping Destinations

Lebabana ships to domestic and international destinations, subject to carrier availability and restrictions. Shipments to embargoed or sanctioned regions are prohibited in accordance with applicable laws and treaties.

3. Flat-Rate Shipping Fees

Flat-rate shipping fees are applied to all orders and determined at the time of payment based on the following criteria:

  • Domestic shipments: A standard flat fee applies, as displayed at checkout.

  • International shipments: A standard flat fee applies, tailored to the destination and delivery method selected at checkout. These fees are non-refundable and cover standard shipping services.

4. Delivery Timelines

 Lebabana  ensures expedited delivery with short timelines:

  • Domestic orders: Delivery within 2–5 business days.

  • International orders: Delivery within 5–10 business days. Delays caused by customs, carrier disruptions, or unforeseen circumstances do not qualify for refunds or adjustments of shipping fees.

5. Customs Duties and Taxes

Customers receiving international shipments are solely responsible for all customs duties, import taxes, and fees required by their country of destination. Lebabana  is not liable for delays or additional charges due to customs clearance.

6. Transfer of Risk

All risk of loss or damage transfers to the customer once the product is handed over to the shipping carrier. Customers must monitor their shipment and contact the carrier directly for any delivery-related issues.

7. Expedited Shipping Options

Flat-rate shipping fees cover standard delivery timelines. Customers seeking expedited or premium services must select and pay for such upgrades at checkout. Lebabana does not guarantee expedited shipping for requests made after payment.

8. Reporting Delivery Issues

Customers must report delivery disputes, including non-delivery, damage, or missing items, to admin@lebabana.com within 5 business days of the expected delivery date. Failure to report within this timeframe forfeits the customer’s eligibility for compensation or resolution.

9. Fraud Prevention

Lebabana enforces strict measures to detect and prevent fraudulent shipping claims. Customers submitting suspicious claims will face account suspension and legal action.

10. Enforcement of Terms

This Shipping Policy is enforced rigorously. Customers who fail to comply with its provisions may have their orders canceled and be denied access to future services. Disputes will be addressed exclusively through arbitration as outlined in the Terms and Conditions.